Return Policy

Effective Date: 20/1/2025

At LikeThread, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for details on how to initiate a return.

Eligibility for Returns

• Products must be returned within 30 days of the delivery date.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (e.g., receipt, order confirmation) is required for all returns.

Non-Returnable Items

Certain products are not eligible for return, including:

• Opened or used items.
• Customized or special-order products.
• Items marked as "final sale" at the time of purchase.

How to Initiate a Return

1. Contact Us: Email us at [insert email address] or call [insert phone number] with your order details and reason for return.
2. Approval Process: Once your return request is approved, we will provide a Return Merchandise Authorization (RMA) number.
3. Ship the Items: Pack the items securely and include the RMA number in the package. Ship to the address provided in the return instructions.

Refunds

• Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned items.
• Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or defective item).

Exchanges

If you receive a defective or incorrect item, please contact us within 7 days of delivery to arrange for an exchange.

Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
• We recommend using a trackable shipping method to ensure the safe delivery of your return.

Contact Us

For any questions or concerns about our return policy, please don’t hesitate to reach out:

• Email: info@likethread.com